Our Customer Commitment

We know our success comes from the amazing organisations and people we work with. At withdigital, we deeply appreciate the significant responsibility you hand us every time you invite us into your digital project.

We truly value the trust and confidence our clients place in us, so we’re very proud to have been one of the first SMEs to ever sign the Good Business Charter. This initiative helps us uphold ethical and responsible business practices, including:

• Real Living Wage: We believe in fair compensation for everyone. As an employer who is working to the Living Wage Foundation standard already, while we wait accreditation, we ensure our team receives a fair wage, reflecting our belief that a well-supported team delivers the best results for you.
• Fairer Hours and Contracts: We prioritise our team’s work-life balance and wellbeing. By fostering a supportive and respectful work environment, we ensure our employees are energised and focused on providing you with outstanding solutions. We are also working to the standard of the Living Hours accreditation, ensuring that our employees get the hours they need to live their lives to the fullest.
• Employee Well-being: Your success is intrinsically linked to the well-being of our team. We prioritise their health and happiness, knowing that a thriving workforce directly translates into the high-quality service and innovative solutions you expect from us.
• Employee Representation: We believe in the power of collective intelligence. By including our team in decision-making and ensuring every voice is heard, we foster a culture of continuous improvement and innovation, leading to more effective solutions for your business.
• Diversity and Inclusion: Our strength lies in our diverse perspectives. By embracing a wide range of backgrounds and experiences, we cultivate a more creative and insightful approach, delivering solutions that truly stand out in the digital landscape.
• Environmental Responsibility: We’re committed to minimising our environmental footprint. Our dedication to sustainability is reflected in our operations and the solutions we provide, aligning with global efforts to protect our planet.
• Paying Fair Tax: Financial integrity is a cornerstone of our business. By paying our taxes in full and on time, we ensure a stable and sustainable operation, providing you with a reliable partner for your long-term digital needs.
• Commitment to Customers: Your satisfaction is our top priority. We are dedicated to treating you fairly, delivering solutions that are precisely aligned with your needs, and maintaining clear, honest, and transparent communication throughout our partnership.
• Commitment to Professionalism and Ethics: Our directors are Chartered IT Professionals, and the rest of our team is working towards that. Through that Charter, we commit to acting in professional and ethical ways with our team, customers, suppliers and all stakeholders.
• Ethical Sourcing: We extend our high ethical standards to our suppliers. By ensuring responsible and fair practices throughout our supply chain, we build a foundation of trust and reliability that underpins the quality of our services.
• Prompt and Fair Payment: We respect our suppliers and believe in prompt payment. As firm believers in the Fair Payment Code, we ensure a stable and robust supply chain, which in turn guarantees reliable and timely service delivery to you.

If you feel that we have fallen short of the values we profess or in the service provide, please let us know. We would appreciate the opportunity to put things right. If you do want to make an official complaint, please email: [email protected].

We will aim to resolve your complaint within 5 working days. If the issue is more complex and cannot be resolved in that time, we will acknowledge its receipt within that time and let you know who will be dealing with the issue and keep you regularly updated of progress.